Atlas Security
The Challenge
To make Atlas Seguridad’s service a useful, attractive, and easy experience for customers, where efficiency, effectiveness, and innovation are the differentiating pillars of the service.
The proposed objective
Improve customer satisfaction with Atlas Security services
Increase efficiency (productivity) in service delivery
Enhance Atlas's market differentiation
Activities conducted during the project
In-depth 1-1 customer interviews
1-1 Interviews with more than 27 Atlas employees
Mystery shopping and competitor analysis
Visits to Atlas Seguridad clients
Benchmarking with 16 national and international companies
Over 10 co-creation workshops
Roadmap for new solutions
Design, prototyping, and validation of new solutions
Results obtained
- We understood the AS-IS Journey (current experience) and designed the TO-BE Journey (desired experience) for the different customer segments of ATLAS Seguridad in the Monitoring and Protection services.
- We identified the resources required to bring that desired experience to reality.
- We generated a roadmap for the development of new solutions and touchpoints in the service.
- We designed and prototyped some of these solutions, which are showcased in our UX/UI portfolio.
